Our Customer Support Representative will ensure you that your needs will be provided with the ideal solutions as soon as
possible. Please read our FAQ
page provided, as some of your questions may have the answers in this section in which case
you can actually obtain the solutions you seek immediately on your own.
Support is given to our customers of ACE SOFTWARE
SOLUTIONS through the following ways:-
Customer Support Services
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On-site with our Customer Support Representative (CSR) teaching the users.
Online linkup using the Internet to customers' systems for immediate assistance whenever necessary
Telephone assistance provided by our CSRs whenever necessary.
Commercial training on the various ACE applications at our training centre.
Technical Support Manager: Miss Law
Software Support Manager: Miss Ong
ONLINE SUPPORT VIA THE INTERNET.
In order to allow us to provide immediate support using the Internet, you need to have the Teamviewer
Quick Support (Teamviewerqs) software in your system. Usually we would have install this Software into your PC and in case you
do not have it, you can download it here:-
Once you have downloaded the software, just double click on it and click on the program teamviewerqs.exe to run it. Then
give us the ID shown on the screen and the password so that we are able to connect directly to your PC via the Internet.